Field Service

Field Service

Installation
Newage Testing Instruments are quoted with installation services provided by NTI Service Engineers. This will ensure that your new system will be set up, and properly commissioned to meet your ASTM standard for the intended application and have the appropriate paperwork to conform with your ISO Quality System.

Our Service Engineer will also train your personnel to operate the system in a safe manner and the proper testing procedures to reduce and eliminate the human impact on test results. The system will be set up for the intended application and maximum throughput.

Your NTI Service Engineer will assure that your testing system is working exactly to its published ASTM standard. Our goal is to have your new equipment up and running and to have your personnel completely satisfied with the installation before we leave your site.

Training
Operator training is essential to ensure that your NTI system performs to its maximum efficiency and capability and conforms with the applicable test standard.

Training includes theory and practical hands-on training in the hardness testing of materials as required by relevant internationally recognized standards. We include a thorough overview of safety features, review sample preparation, and provide process for testing to reduce operator influence and assure consistent and repeatable results from one operator to another.

We can customize a training program to meet your individual needs. Topics can include:

  • Understanding Hardness
  • Ways of Measuring Hardness
  • Rockwell Hardness Testing
  • Brinell Hardness Testing
  • Micro and Macro-hardness Testing
  • Advantages and Disadvantages of Various Testing Methods
  • Precautions, Inspection and Recording of Results
  • Safety Overview

To arrange for training on Newage instrumentation, please contact our Field Services organization.


Technical Support
Newage Testing Instruments provides technical support should your operator have a question or encounter a problem. Unlike other service providers, NTI will not try to sell you a phone support contract. NTI offers life-time technical support on your Newage products at no additional cost. When you need us the most, we will be there to answer your call and extend you a hand rather than have our hand out for more money. If you have questions on equipment operation, applications, troubleshooting or best practices, we can help.

For Technical Support on Newage instrumentation, please contact us.