FAQ

We get a lot of questions from hardness testing professionals. You will find some of the most frequently asked questions listed below. If you do not find the answer to your question, you can also try the Glossary, Articles or Video Library section in our Learning Zone.

What Should You Check When You Suspect Bad Results

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Versitron Reads 100 or 130 All the Time - What Should I Do

Learn why your Versitron hardness tester keeps reading 100 or 130 and how to change this.
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How Do I Clear History (E17 Error Code)

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How Do I Enable/Disable Keypad Buttons

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How Should I Perform a Gage R&R on My Hardness Tester

Learn how to perform gage R&R. tests on your hardness tester in this short guide.
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What Maintenance Does My Versitron Require

Learn about maintenence and how to achieve highest accuracy for your Versitron test results.
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What Maintenence Does My Indentron Require

In this guide you will learn how you best maintain your Indentron Rockwell hardness tester.
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How Do I Pack My Hardness Tester for Shipment

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How Do I Send My Hardness Tester for Repair

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Do I Need an RMA to Send My Hardness Tester in for Repair or Calibration

Larn how you should send your hardness tester to us for repair or calibration.
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How Is the Pin Brinell Calibrated

Does the Pin Brinell or the scope need calibration? Find out here.
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Can I Upgrade My Versitron From Dial or Digital System to Windows Based Readout

Find out if your Versitron Rockwell hardness tester can be upgraded to Windows based readouts.
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What is Involved with Changing or Updating PC Based Systems

Learn how to change or update PC based systems on your hardness tester.
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What Does Test Surface Referencing Mean

Learn what Test Surface Referencing means in the world of hardness testing.
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What Does Top Loading Mean

Learn what Top Loading means in the world of hardness testing.
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What Is the Security Code and Where Is It Used (8462 Code)

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Where Do I Find a Manual for My Newage Tester

Find manuals for our hardness testers and microhardness testers here.
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SERVICE & SUPPORT

FAQ

What Should You Check When You Suspect Bad Results

Versitron Reads 100 or 130 All the Time - What Should I Do

How Do I Clear History (E17 Error Code)

How Do I Enable/Disable Keypad Buttons

How Should I Perform a Gage R&R on My Hardness Tester

What Maintenance Does My Versitron Require

What Maintenence Does My Indentron Require

How Do I Pack My Hardness Tester for Shipment

How Do I Send My Hardness Tester for Repair

Do I Need an RMA to Send My Hardness Tester in for Repair or Calibration

How Is the Pin Brinell Calibrated

Can I Upgrade My Versitron From Dial or Digital System to Windows Based Readout

What is Involved with Changing or Updating PC Based Systems

What Does Test Surface Referencing Mean

What Does Top Loading Mean

What Is the Security Code and Where Is It Used (8462 Code)

Where Do I Find a Manual for My Newage Tester

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